Your resolution rate
is a lie.
Fin marks every conversation resolved, including the wrong ones. ResponZ scores every answer against your rules and shows you exactly what's breaking your CSAT, before it breaks a customer.
100 conversations analyzed free · No credit card · Results in 30 seconds
12–27% of “Fin-resolved” conversations are reopened at day 7
Quality scan
Worst answers this week
Quality
Avg score
Churn
At risk
Insight
12 knowledge gaps found
Missing Help Center articles causing weekly escalations.
98%
Looks healthy
24/100
The 5% under 30/100
12–27%
Reopened at D+7
Trusted by support teams at
What Intercom doesn't tell you
Fin resolves. You never know if it was right.
Intercom counts a closed conversation as a win, whether the answer was perfect or completely wrong. A confident but stale article still looks like a resolution.
Customers don't complain. They churn.
The bad answer doesn't generate a ticket. It generates silence. Then a cancellation. The damage never shows up in your dashboard.
You can't fix what you can't see.
Without reading thousands of conversations manually, the 5% of answers scoring under 30/100 stay invisible, month after month.
ResponZ makes that invisible 5% visible in 30 seconds.
Four angles. One connected view.
ResponZ connects to Intercom in one click. Every module works independently, together they give you the full picture.
Score every answer before it costs you a customer
Every reply, Fin and human, gets a score on 4 criteria: relevance, accuracy, tone, completeness. The worst answers surface automatically, with the exact reason why they failed.
Turn recurring questions into articles that write themselves
ResponZ detects the topics your Help Center doesn't cover, drafts the articles, and lets you publish them to Intercom in one click. Ticket deflection measured at D+30.
Find who's about to leave before they do
Passive churn, upsell targets, at-risk accounts with MRR exposed. ResponZ surfaces the accounts going quiet before they cancel, so you call them first.
Your real SLA. Not Intercom's.
Volume, FRT median and p90, reopen rate, agent load, backlog by age, sentiment trend, Fin vs Human breakdown. Updated daily, with period comparison.
Conversations
FRT median
FRT p90
Reopen rate
Fin score avg
Backlog >7d
Intercom measures volume.
ResponZ measures quality.
| Capability | Intercom | ResponZ |
|---|---|---|
| Resolution rate+ what "resolved" actually means | ||
| Answer quality score | ||
| Worst Fin answerssorted by damage | ||
| Knowledge gapsauto-detected + article drafted | ||
| Passive churn signalsaccounts going quiet | ||
| Ticket deflection measuredat D+30 after publication |
We don't replace Intercom. We make it tell the truth.
What changes when you can see the full picture
“We thought Fin was performing well. ResponZ showed us 18% of its answers were under 40/100. We fixed 3 Help Center articles and the reopen rate dropped by half in a month.”
Head of Support, Sinao
“Before ResponZ I was exporting CSVs every week to understand our support load. Now I open one dashboard and I see everything, including what I wasn't looking at before.”
Customer Ops Manager, AIS
We clean your data before we analyze it.
Notifications, no-reply addresses, internal senders, ResponZ automatically excludes machine noise from your analysis. You see only real customer conversations. Not your own alerts.
ResponZ cleaned your history
127 noise conversations excluded · 14 senders identified
See your own conversations scored in 30 seconds.
No configuration. No credit card. Connect Intercom, get results.
Analyze my conversations free100 conversations included · Read-only access · Your data stays yours
Transparent pricing based on your volume
Free
- 100 conversations included
- All modules
- Results in 30 seconds
Pay as you go
- Buy packs as you grow
- No monthly commitment
- All modules included
Your next bad Fin answer
is happening right now.
You just can't see it yet.
Make it visibleFree · No credit card · 30 seconds to first insight